Operation Executive

We are looking for a Operation Executive to join our team at Eon Infotech Limited. The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities.

Key Responsibilities:

• Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner.

• Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations.

• Actively monitor VTS devices through dashboards, MIS, and web applications.

• Plan and organize new installations and maintenance of faulty VTS devices.

• Implement installation and maintenance schedules and drive compliance across the field support team.

• Lead and manage a team of onsite and offsite customer support field technicians.

• Conduct customer training sessions on VTS front-end operations, including report generation.

• Perform GPS data analysis to support operational improvements.

• Arrange and prepare billing data for the billing department.

• Regularly update information systems and maintain accurate records.

• Provide detailed progress/status reports to customers and other relevant stakeholders.

• Perform other duties related to VTS operations as required.

Job Requirements:

• Skilled in managing customer interactions and resolving inquiries.

• Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration).

• Strong skills in planning and coordinating field activities and installations.

• Excellent verbal and written communication abilities.

• Proactive approach to identifying issues and implementing effective solutions.

• Ability to work efficiently under pressure and manage multiple tasks.

• Expertise in MS Word, Excel, and Google Maps.

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 5 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., EON INFOTECH LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 1 Operation Executive at EON INFOTECH LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 09:00 AM - 06:00 PM timing.