Back Office Executive

Pest Control Back Office Executive – Job Role & Responsibilities

1️⃣ Customer & Service Coordination

• Receive customer enquiries via calls, WhatsApp, email, and website

• Schedule pest control services and assign technicians

• Coordinate daily routes and service timings

• Handle customer follow-ups, complaints, and feedback

• Maintain AMC (Annual Maintenance Contract) schedules and reminders

2️⃣ Documentation & Reporting

• Prepare service reports, job cards, and work completion reports

• Maintain customer records, service history, and AMC data

• Update CRM / Excel sheets / service management software

• Prepare daily, weekly, and monthly operational reports

3️⃣ Billing & Payment Support

• Generate invoices, quotations, and proforma invoices

• Track payments, pending dues, and follow up with customers

• Coordinate with accounts team for GST bills and receipts

4️⃣ Technician & Operations Support

• Maintain technician attendance, duty rosters, and leave records

• Track chemical usage, equipment, and consumables

• Coordinate emergency or re-service requests

• Ensure technicians follow safety and SOP guidelines

5️⃣ Vendor & Inventory Coordination

• Maintain stock register for chemicals, tools, and safety gear

• Raise purchase requests and coordinate with vendors

• Ensure timely availability of materials for service teams

6️⃣ Compliance & Quality Control

• Maintain statutory documents (MSDS, licenses, safety records)

• Ensure service reports are signed and closed properly

• Assist in audit and internal quality checks

7️⃣ Office Administration

• Handle emails, data entry, filing, and record maintenance

• Support HR with onboarding documents and ID cards

• Coordinate with sales, operations, and management teams

🎯 Key Skills Required

• Basic computer knowledge (MS Excel, Word, Email)

• Good communication & coordination skills

• Ability to handle multiple tasks and follow-ups

• Attention to detail and record-keeping

• Experience in pest control / facility management (preferred)

🧑‍💼 Ideal Candidate Profile

• Qualification: Any graduate / 12th pass with experience

• Experience: 1–3 years in back office / operations role

• Industry Preference: Pest Control / Facility Management / Services

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.