Back Office Coordinator

Job Title: Back Office Service Coordinator

Department: Service Department
Location: 453, Sanjay Nagar, Kalwar Road, Jhotwara, Jaipur, Rajasthan 302012, India
Reports To: Service Manager / Operations Head

Job Summary

The Back Office Service Coordinator is responsible for managing service-related documentation, coordinating with field technicians and customers, tracking service requests, and ensuring smooth backend support for the service department. This role acts as a communication bridge between customers, service engineers, and internal teams.

Key Responsibilities

🔹 Service Coordination

• Register and track service calls, complaints, and breakdown requests.

• Assign service jobs to technicians as per location and urgency.

• Prepare and maintain service schedules.

• Follow up with service engineers for job updates and closure reports.

🔹 Customer Support

• Handle incoming customer calls and emails related to service issues.

• Provide service status updates to customers.

• Ensure timely response and proper complaint handling.

• Maintain good customer relationships through professional communication.

🔹 Documentation & Records

• Prepare job cards, service reports, and work completion reports.

• Maintain records of AMC, warranty, and service history.

• Update ERP/CRM or service management software regularly.

• Keep records of spare parts usage and service documentation.

🔹 Billing & Commercial Support

• Coordinate for service invoice preparation.

• Ensure billing is done as per Purchase Order / AMC terms.

• Follow up for pending documents required for invoicing.

🔹 Internal Coordination

• Coordinate with stores for spare parts availability.

• Communicate with purchase team for urgent material requirements.

• Support service manager with MIS reports and service data.

Required Skills

• Good communication skills (Hindi & English).

• Basic technical understanding of service operations (DG sets, engines, equipment, etc. preferred).

• Knowledge of MS Office (Excel, Word, Email).

• Ability to manage multiple tasks and follow-up efficiently.

• Strong organizational and record-keeping skills.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 5 years of experience.