Key Responsibilities
· Technical Support: Install, configure, and troubleshoot Tally Prime/ERP 9 software issues for clients via phone, email, or remote access.
· Customer Training: Train clients on software functionality, including accounting, inventory management, and statutory compliance (GST/TDS)
· Problem Resolution: Diagnose and resolve data-related issues, ledger discrepancies, and technical errors.
· Documentation: Maintain detailed records of client interactions, support cases, and resolutions in CRM systems.
· Escalation: Escalate complex technical issues to L2 support or the development team.
Required Skills and Qualifications
· Experience: Previous experience (1+ year) in software support, specifically Tally products.
· Knowledge: Strong understanding of Accounting principles, GST, TDS, and Financial Reporting.
· Technical Proficiencies: Familiarity with MS Office (especially Excel), database structures, and remote support tools (e.g., TeamViewer).
· Skills: Exceptional verbal and written communication skills in English and local languages, paired with strong problem-solving skills.
· Education: B.Com, BBA, or related degree in Finance/Accounting.
Typical Qualifications
· B.Com in Accounting or equivalent.