Service Delivery Officer Role Category Category Weightage Parameters Parameter Weight % Metro Urban SU Rural Service Delivery Officer Quantitative Parameters 35% MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) 15% NA NA NA NA Service Delivery Officer Quantitative Parameters Mapped Book: 3% MoM TRV Growth of Mapped Book 20% Service Delivery Officer Customer Engagement 20% Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch) 10% NA NA NA NA Service Delivery Officer Customer Engagement Branch Customer Base: Conduct customer events in Branches (min 2 per Month) 10% NA NA NA NA Service Delivery Officer Portfolio Management 35% Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption) 15% NA NA NA NA Service Delivery Officer Portfolio Management Branch Elite Customer Base: Touch base (Telephonically) with entire Elite Customer base of the Branch once in a Qtr and create awareness on Convenience Banking 10% Service Delivery Officer Portfolio Management Mapped Book : Product Penetration Index (Average Growth @ Portfolio Level) @ 0.1 per Month 10% Service Delivery Officer Branch Operations 10% Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations 10% NA NA NA NA
Other Details
It is a Full Time Accountant job for candidates with 2 - 6+ years Experience.
More about this Service Delivery Officer job
What qualifications and experience are required for this Service Delivery Officer position?
Ans : Candidates should have All Education levels with 2-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Service Delivery Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chikkaballapur, Bangalore.
How many vacancies are there for this Service Delivery Officer job?
Ans : There is 1 vacancy for this Service Delivery Officer role.
Is this job open for all genders?
Ans : Yes, this Service Delivery Officer job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Service Delivery Officer position is Chikkaballapur, Bangalore.
What makes this Service Delivery Officer job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Not Disclosed
Equitas Small Finance Bank
Chikkaballapur, Bangalore
2 - 6+ years Experience in Accountant
Full Time
