Service & Operations Manager Role Category Category Weightage Parameters Parameter Weight % Metro Urban SU Rural Service Operations Manager (MSS) Service Quality 15% A/c Opening Success% (FTR) • 90 % FTR in SA/CA, Process accounts with 100% FTR • Needs curing under control 7.5% NA NA NA NA Service Operations Manager (MSS) Service Quality 15% Customer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level) 7.5% NA NA NA NA Service Operations Manager (MSS) Quantitative Parameters 20% MoM CASA NTB (Nos) 5% 6 5 5 5 Service Operations Manager (MSS) Quantitative Parameters 20% MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs) 10% 6 5 3 1.5 Service Operations Manager (MSS) Quantitative Parameters 20% LI + GI+ MF + Assets - Net Revenue in Rs lacs - Yearly Income 5% 2 1.8 1.5 1.2 Service Operations Manager (MSS) Portfolio Management 10% Deepening : 3% MoM TRV Growth in mapped accounts 5% NA NA NA NA Service Operations Manager (MSS) Portfolio Management 10% Mapped Book Coverage (Customer meetings for Mapped Book) 5% NA NA NA NA Service Operations Manager (MSS) Customer Satisfaction 5% Product Holding of Branch & Customer Testimonials 5% NA NA NA NA Service Operations Manager (MSS) Compliance and Controls 50% Audit Ratings: Branch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings 20% NA NA NA NA Service Operations Manager (MSS) Compliance and Controls 50% Ensuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly) • Ageing of suspense accounts • ATM & Vault EOD - CBR ,To be updated on daily basis without error apart from Technical error • BCP as per process • Maintaining CRL within limits • Exhaustive Checklist need to be complied in total 20% NA NA NA NA Service Operations Manager (MSS) Compliance and Controls 50% Control on Clearing balances: • To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only) • Timely submission of BRS For CTS locations & Non CTS Locations :: Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure. 10% NA NA NA NA
Other Details
It is a Full Time Accountant job for candidates with 2 - 6+ years Experience.
More about this Service and Operations Manager job
What are the eligibility criteria for this Service and Operations Manager job?
Ans : Candidates should have All Education levels with 2-7 years of experience for this Service and Operations Manager job offered by Equitas Small Finance Bank in Chikkaballapur, Bangalore.
What salary is offered for this Service and Operations Manager job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Service and Operations Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chikkaballapur, Bangalore.
How many vacancies are there for this Service and Operations Manager job?
Ans : There is 1 vacancy for this Service and Operations Manager role.
Is this job open for all genders?
Ans : Yes, this Service and Operations Manager job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Service and Operations Manager position is Chikkaballapur, Bangalore.
What makes this Service and Operations Manager job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Equitas Small Finance Bank
Chikkaballapur, Bangalore
2 - 6+ years Experience in Accountant
Full Time
