Senior Team Lead - Credit and Collections

Senior Team Lead, Credit and Collections Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Team Lead, Credit and Collections is a developing management role, responsible for ensuring the implementation of policies, processes and procedures related to Credit and Collections. This role can operate at a regional or divisional level and is responsible for overseeing directing and managing the activities of a credit and collections team, fostering a collaborative and innovative team culture focused on operational excellence. Key responsibilities: Manages a credit and collections team, providing guidance, training, and performance feedback to ensure high-quality work and adherence to established processes. Oversees the assessment of client creditworthiness, analyzing financial data, credit reports, and other relevant information. Assists in setting appropriate credit limits for clients based on risk assessment and established credit policies. Monitors collections activities, including tracking accounts receivable and proactively contacting clients for outstanding payments. Ensures positive and professional communication with clients to address billing inquiries, resolve disputes, and negotiate payment arrangements. Collaborates with the credit team and other stakeholders to identify and mitigate potential credit risks. Prepares and presents regular collections performance reports and key performance indicators (KPIs) to relevant business stakeholders. Identifies opportunities for process improvements in credit evaluation and collections procedures to enhance efficiency and effectiveness. Collaborates with relevant cross functional teams to address credit and collections-related issues and improve overall business processes. Ensures accurate and up-to-date credit and collections records and documentation are maintained for auditing purposes. Builds and maintains positive relationships with clients to facilitate collections efforts and foster client loyalty. Ensures compliance with credit reporting requirements, financial regulations, and industry standards. To thrive in this role, you need to have: Solid relevant understanding of credit analysis, collections processes, and risk assessment methodologies within the context of IT services and products. Familiarity with credit reporting agencies and credit scoring models used in the IT industry. Proficiency in financial analysis tools, collections software, and Microsoft Office Suite (especially Excel). Excellent communication, and negotiation skills with the ability to motivate and guide the team effectively. Excellent attention to detail and ability to manage multiple priorities effectively. Knowledge of relevant industry regulations and compliance requirements. Excellent attention to detail with the ability to produce high quality work. Academic qualifications and certifications: Bachelor's degree or equivalent in Finance, Financial Accounting or Business Administration or related field. Required experience: Solid experience in a Credit and Collections role, preferably within an information technology organization. Solid demonstrated experience leading and managing a Credit and Collections team. Solid experience in a Credit and Collections management role. Solid experience working with large corporate clients. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us . Experience Level Senior Level