Senior Operations Analyst - Account Reconciliation

Reconciliations Officer About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Senior Operations Analyst , you’ll play a key role in helping to ensure the effective control, reconciliation, and management of ANZ’s Nostro and Suspense accounts by providing operational support, oversight, analysis, and governance that enables accurate financial reporting, risk mitigation, and efficient reconciliation processes across the organisation. This role is responsible for providing second-level support and services to the Account Reconciliations teams through detailed analysis, process improvement, and problem-solving activities. The position supports the analysis, testing, coordination, and implementation of requests for the Reconciliation Control & Support function, while contributing to workforce planning and assisting with process and procedure management, licensing control, user access management, audit requirements, and DRP/BCP coordination. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bengaluru Work Hours: Early morning shifts (3 AM onwards) What will your day look like? As a Senior Operations Analyst , you will: Provide expert reconciliation support to domestic business units and overseas branches by investigating, resolving, and escalating reconciliation issues and unreconciled transactions within agreed service levels. Monitor and manage ANZ’s Nostro and Suspense accounts, ensuring timely identification and resolution of abnormal items, overdrawn balances, aged transactions, and outstanding investigations. Deliver operational excellence through process analysis, problem-solving, testing coordination, and implementation of system and process enhancement requests for the Reconciliation Control & Support function. Support governance and control activities, including process and procedure management, licensing controls, user access management, audit requirements, and DRP/BCP coordination. Produce high-quality reporting and analysis on reconciliation performance, account exceptions, interest claims, use of funds, back-valuations, and interest justifications in line with policy requirements. Partner with key stakeholders across Reconciliation Control & Support, business units, and global reconciliation users to ensure transactions are processed accurately, risks are effectively managed, and customer service standards are consistently achieved. What will you bring? To grow and be successful in this role, you will ideally bring the following: • Strong experience in the relevant Business area • Good Communication skills (written and Verbal) • Computer knowledge and skills, and familiarity with applications, MS Office suite • Ability to work under pressure • Excellent communication skills • Desire education/graduate in finance You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 120717. Job Posting End Date 04/08/2026, 11.59pm, (IST)