Senior Banking Operations Analyst

Senior Fulfilment Officer About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Senior Banking Operations Analyst, you will perform a variety of pre-settlement tasks and processes, such as perform pre-checks as specified, verify documents, prepare progress draw requests and other tasks in relation to the resolution of customer requests. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bengaluru Work Schedule: Flexible Shift [Rotational] What will your day look like? As a Senior Banking Operations Analyst, you will: Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated. Recognise issues requiring escalation and act accordingly Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication Maintain strong verbal and written communications with stakeholders to ensure complex cases are handled accurately the first time Handling/Managing the macro/queues for Team in line with SLA (If required) Demonstrating phone etiquette with mandatory inbound / Outbound Call experience Process items/events with timeliness and accuracy Work Allocation, prioritising escalations and distributing work to team members Staff communications, staff meetings rostering and work distribution Resolve and/or escalate complex matters to the Manager in a timely manner Focus on continuous improvement of the process What will you bring? To grow and be successful in the role, you will ideally bring the following: Candidate should have minimum 2 to 3 years of experience in mortgage process (Australian mortgage process knowledge is an added advantage). Strong problem-solving, critical thinking abilities, communication & email etiquette skills, attention to detail, and Adaptability. Proficient in making calls and workshop with Sales group/banking managers and other key stakeholders. Risk Assessment: Assess risk factors associated with loan documentation and verification. Ensure compliance with regulatory standards and identify areas for process improvement Process Improvement: Identify inefficiencies in the mortgage process and recommend improvements to streamline operations, reduce costs, or improve customer satisfaction. Team Collaboration: Work closely with upstream/downstream teams and other departments, to align process improvements and compliance. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 116647. Job Posting End Date 01/06/2026 , 11.59pm, (IST) Experience Level Senior Level