Regional Service & Operations Manager Role Category Category Weightage Parameters Parameter Weight % Metro Urban SU Rural Service Operations Manager (MSS) Service Quality 15% A/c Opening Success% (FTR) • 90 % FTR in SA/CA, Process accounts with 100% FTR • Needs curing under control 7.5% NA NA NA NA Service Operations Manager (MSS) Service Quality 15% Customer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level) 7.5% NA NA NA NA Service Operations Manager (MSS) Quantitative Parameters 20% MoM CASA NTB (Nos) 5% 6 5 5 5 Service Operations Manager (MSS) Quantitative Parameters 20% MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs) 10% 6 5 3 1.5 Service Operations Manager (MSS) Quantitative Parameters 20% LI + GI+ MF + Assets - Net Revenue in Rs lacs - Yearly Income 5% 2 1.8 1.5 1.2 Service Operations Manager (MSS) Portfolio Management 10% Deepening : 3% MoM TRV Growth in mapped accounts 5% NA NA NA NA Service Operations Manager (MSS) Portfolio Management 10% Mapped Book Coverage (Customer meetings for Mapped Book) 5% NA NA NA NA Service Operations Manager (MSS) Customer Satisfaction 5% Product Holding of Branch & Customer Testimonials 5% NA NA NA NA Service Operations Manager (MSS) Compliance and Controls 50% Audit Ratings: Branch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings 20% NA NA NA NA Service Operations Manager (MSS) Compliance and Controls 50% Ensuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly) • Ageing of suspense accounts • ATM & Vault EOD - CBR ,To be updated on daily basis without error apart from Technical error • BCP as per process • Maintaining CRL within limits • Exhaustive Checklist need to be complied in total 20% NA NA NA NA Service Operations Manager (MSS) Compliance and Controls 50% Control on Clearing balances: • To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only) • Timely submission of BRS For CTS locations & Non CTS Locations :: Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure. 10% NA NA NA NA
Other Details
It is a Full Time Accountant job for candidates with 5 - 6+ years Experience.
More about this Regional Service and Operations Manager job
Who is eligible to apply for this Regional Service and Operations Manager job at Equitas Small Finance Bank?
Ans : Candidates should have All Education levels for this Regional Service and Operations Manager job offered by Equitas Small Finance Bank.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Regional Service and Operations Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Makali, Bangalore.
How many vacancies are there for this Regional Service and Operations Manager job?
Ans : There is 1 vacancy for this Regional Service and Operations Manager role.
Is this job open for all genders?
Ans : Yes, this Regional Service and Operations Manager job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Regional Service and Operations Manager position is Makali, Bangalore.
What makes this Regional Service and Operations Manager job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Equitas Small Finance Bank
Makali, Bangalore
5 - 6+ years Experience in Accountant
Full Time
