Principal Enterprise Output Service Specialist

Principal, Enterprise Output Service - XACT About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Principal, Enterprise Output Service - XACT Key Responsibilities · Act as the primary expert for the XACT application, including its architecture, configuration, and operational behavior across environments. · Provide SME leadership for XACT lifecycle activities, including upgrades, migrations, enhancements, and platform changes. · Support and guide incident diagnosis and resolution for XACT-related issues, ensuring rapid restoration and root-cause understanding. · Own XACT intake and processing workflows, including file transfer, ingestion, validation, and downstream processing patterns. · Partner with technical teams to ensure platform stability, scalability, and security. · Lead and support testing, validation, and readiness activities related to XACT changes or releases. · Produce and maintain operational documentation, runbooks, and knowledge artifacts for the XACT platform. · Serve as the SME interface to vendors and third parties supporting XACT. · Advise application and platform teams on best practices for integrating with and using XACT. · Knowledge of XACT document navigation, reporting streams, folders, indexing, and merged reports. · Ability to support document retrieval, validation, and user access. · Understanding of how XACT is accessed through XNET. Required Expertise · Proven experience as a hands-on SME for an enterprise application or platform (XACT experience strongly preferred). · Tech skills: JCL, Spool, JES2, Unix, REXX · Strong understanding of enterprise file processing / output management platforms. · Experience supporting production-critical systems with high availability and reliability expectations. · Ability to work across multiple environments (DEV, UAT, PROD, DR) and support controlled changes and outages. · Strong troubleshooting skills and the ability to quickly isolate and explain complex system issues. · Excellent communication skills, with the ability to explain complex concepts to both technical and non-technical audiences. --- Preferred Experience · Experience supporting application upgrades or major platform modernization efforts. · Familiarity with distributed systems, mainframe integrations, and data/file flow architectures. · Experience working with vendors in an SME or technical lead capacity. · Strong documentation discipline and comfort creating training or operational reference material. Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with. About Our Bangalore Office The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more. Experience Level Senior Level