Operations Team Leader

Team Leader, Operations Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Apply knowledge of regulatory requirements and industry best practices in the execution of EDD and ODD processes for the US markets. Leverage expertise in managing complex KYC cases related to HRC and PEP customers, identifying and mitigating associated risks. Utilize analytical and investigative skills to assess financial statements, transactions, and customer profiles, ensuring compliance with KYC, Anti-Money Laundering (AML), and Counter-Terrorism Financing (CTF) regulations. Proficiently use KYC tools, platforms, and software to manage EDD and ODD cases efficiently. Ensure compliance with local EU regulations and international KYC standards. Foster a collaborative team environment, offering support and guidance to junior and experienced team members, while contributing to the ongoing improvement of KYC processes. Maintain a customer-centric approach, balancing the need for compliance with providing a seamless, user-friendly experience. Adapt to a fast-paced, evolving regulatory landscape, staying abreast of changes in the organization's priorities and incorporating new methodologies and technologies into the KYC workflow. Key skills & knowledge: Hands-on and 6+ years experience in KYC, specifically in Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD). Prior experience in finance or banking, ideally with exposure to the European market with a minimum experience of 2 years. Proven ability to manage complex KYC cases and make informed decisions efficiently. Strong knowledge of US banking regulations and KYC requirements. Proactive, detail-oriented, and capable of excelling under pressure. Strong analytical and problem-solving skills, with the ability to generate independent insights. Education – Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Bangalore - MTP Karle 5th, 6th, 7th Floors Language Requirements: Time Type: Full time Experience Level Senior Level