Operations Analyst - Payments

Operations Analyst, AU Payments Servicing About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The role of an Ops Analyst for Payments Investigation Analyst exists to ensure the accuracy, integrity, and timely resolution of financial transactions by identifying and resolving discrepancies, errors, or fraud across payment systems. The scope includes analyzing payment data, liaising with internal teams and external partners, and maintaining compliance with regulatory standards. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bengaluru Work Schedule: Early Morning Shift (4 AM Login) What will your day look like? As an Ops Analyst - Payments, you will be responsible for: Investigating and resolving failed, delayed, misrouted, and high-value payment transactions within agreed service levels, ensuring minimal business impact. Analysing payment data to identify the root causes of discrepancies, documenting findings, and implementing effective resolutions. Managing complex payment exceptions and escalations, while collaborating with internal teams, banks, clients, and external stakeholders to ensure timely resolution. Ensuring all investigations and resolutions comply with regulatory, compliance, and audit requirements, while maintaining accurate and detailed records. Monitoring trends in payment-related issues, conducting root cause analyses, and recommending corrective actions to improve operational performance. Supporting and mentoring team members by reviewing case quality, sharing knowledge, and promoting best practices across the function. Identifying process gaps and opportunities for automation, operational efficiency, and continuous improvement, and contributing to initiatives that enhance service delivery and performance. What will you bring? To grow and be successful in this role, you will ideally bring the following: Strong knowledge of payment networks such as SWIFT, ACH, RTGS, and NEFT, along with a solid understanding of end-to-end payment flows and transaction processing. A good understanding of regulatory and compliance requirements, including AML, KYC, OFAC, and data privacy standards. Proven experience in investigating payment discrepancies, resolving exceptions, and managing escalations, supported by strong analytical and problem-solving skills. Excellent attention to detail, with the ability to accurately review and analyse transaction records, documentation, and system data. Strong communication and stakeholder management skills, with the ability to collaborate effectively across Operations, Finance, Compliance, Technology teams, and external partners. Proficiency in Microsoft Excel, payment tracking tools, case management systems, and transaction processing platforms such as SAP, Oracle, or similar applications. A Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related field. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 121889. Job Posting End Date 24/08/2026, 11.59pm, IST Experience Level Mid Level