Operations Analyst - Exception Processing

Ops Analyst Exception Processing About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. About the Role As an Ops Analyst Exception Processing, you will leverage your knowledge of accounting, financial concepts, and banking operations to manage key activities such as reconciliations, journal entries, and timely request processing. You will ensure high-quality output, efficient work allocation, adherence to SLAs, and effective resolution of customer queries and operational discrepancies. You will also drive process improvements, maintain updated documentation, and support team development through upskilling and cross-skilling initiatives. A proactive, problem-solving mindset and the ability to deliver within timelines are essential for success in this role. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bangalore Work Hours: Early Morning Shift (4 am and 5 am Login) What will your day look like? As an Ops Analyst Exception Processing, you will: Deliver exceptional customer service by managing internal and external queries, ensuring timely updates, and resolving requests and complaints accurately. Serve as a key point of contact for team matters, fostering a “right first time” approach and encouraging accountability. Manage and prioritize daily workloads to ensure requests are processed efficiently in line with bank policies and customer requirements. Track and manage outstanding items, proactively identifying gaps and implementing controls to mitigate operational and audit risks. Drive process improvements through regular reviews, while supporting volume forecasting, planning, and productivity optimization. Strengthen team capability by coaching, mentoring, and promoting a collaborative, high-performance culture. Identify process issues, conduct root cause analysis, support change initiatives, and work closely with stakeholders to enhance overall performance. What will you bring? To grow and be successful in this role, you will ideally bring the following: A strong focus on quality and standards, ensuring consistent and accurate delivery of work A collaborative approach, enabling you to build effective relationships with teams and stakeholders A results-driven mindset, with the ability to meet targets and drive performance outcomes Strong analytical and problem-solving skills to identify issues and implement practical solutions A customer-centric outlook, complemented by the ability to coach, train, and effectively plan and coordinate tasks You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 117911. Job Posting End Date 23/06/2026, 11.59pm, (Melbourne Australia) Experience Level Senior Level