Operations Analyst - Exception Processing

Operations Analyst Exception Processing About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. About the Role As an Operations Analyst Exception Processing You will be responsible for ensuring the accurate and timely processing of operational requests across retail and commercial banking products and services, including reconciliations and journal entries. The role supports query resolution, handles exceptions and discrepancies through root cause analysis, and ensures all activities are completed within SLA. It also contributes to process documentation, continuous improvement initiatives, knowledge sharing across the team, and maintaining high levels of customer service for internal and external stakeholders. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bengalore Work Hours: Early Morning Shift (4am onwards) What will your day look like? As an Operations Analyst Exception Processing You will be responsible for • Provide a high level of customer service to the internal and external customers Keeps the customer up to date and informed of progress Provide accurate and up to date information on all enquiries Manage and monitor the processing of daily requests in accordance with Bank policies/procedures and customer instructions Proactively identify gaps in the process and place internal controls to mitigate any operational risk Actively supports changes within team and business and makes recommendations for improvements. Strong ability to guide employees toward goal achievement through teamwork/collaboration, motivation and development skills including the ability to act as a role model within the organisation What will you bring? To grow and be successful in this role, you will ideally bring the following: Strong Understanding of Accounts & Financial Concepts Knowledge of Retail & Commercial Banking Operations (Products & Services, Reconciliation, Journal Entries) Ensuring accurate processing of requests by the team along with effective allocation of work Upskilling and cross skilling team members on various processes Customer Support & Query Resolution You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 125692. Job Posting End Date 16/10/2026, 11.59pm, (IST)