Loan Servicing Specialist

Insurance Servicing Specialist Loan Servicing Specialist – Team Member, is a pivotal role within our Loans group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist within our Loans team, you will be responsible for carrying out assigned tasks while adhering to Service Level Agreements (SLAs). Your role may involve any combination of processes, including Cash Operations, Loan Setup & Maintenance, Loan Account Management, Drawdowns, Rollovers, Repayments, Pre-payments, Property Tax, Payoff & Fees, Insurance Origination & Servicing, within Real Estate Loan Servicing. This position provides a valuable opportunity to develop your skills and contribute significantly to our operations. Job Responsibilities Consistently meet established Quality & Quantity targets. Ensure full compliance with process-related policies, guidelines, and controls. Complete all servicing transactions within the SLA on the same day. Promptly follow up with upstream & downstream partners for any missing notifications. Pay close attention to detail to ensure accurate processing of all documents. Identify process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Willingness to work night shifts (North America Shift) Bachelor's degree in Finance or a related field, or equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery. Understanding of business financial statements and Real Estate loan operations. Strong research, analytical, and comprehension skills for analyzing large data sets. Ability to manage clients effectively, build partnerships, and lead while engaging with multiple stakeholders simultaneously. Effective time management and prioritization skills to meet business objectives. Strong communication skills (Both written & verbal) with the ability to work independently on multiple assignments. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product and loan lifecycle and area product management thoroughly. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Experience Level Mid Level