Lead Associate - Transactional Quality ( Accounts Payable/ AP /PTP/ P2P ) - Gurgaon - NH8 - REF108931X_2026273726 Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description Achieve monitoring targets (Remote calls, side by side monitoring or real time monitoring)Assess the quality and accuracy of the calls / documents monitored / evaluated including critical / fatal errorsPerform additional monitoring for nesting associates, bottom performers and outliersDocument quality scores, and specific observations/ feedback/ comments in the monitoring form.Provide feedback to the process (Associates) on evaluations done. Conduct process meetingProvide frequency based feedback / coaching on quality issues. Attend Calibration Calls (Internal and External) and ensure a minimum variance in assessment.Provide Reports agreed with Client / operations in a timely manner with accuracyProduction (post socializing with the clients & only in case of sudden volume influx situation) Ensure zero disputes on calls monitored or documents/cases QC'dAnalyse root cause of the errors and share trending’s on various performance measures.Undertake quality improvement initiatives Qualifications B. com/M com/MBA Finance Experience Level Entry Level
Other Details
It is a Full Time Accountant job for candidates with 0 - 1 years of experience.
More about this Lead Associate - Transactional Quality in Accounts Payable job
Can freshers or experienced candidates apply for this Lead Associate - Transactional Quality in Accounts Payable role?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Lead Associate - Transactional Quality in Accounts Payable role.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Lead Associate - Transactional Quality in Accounts Payable job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Udyog Vihar Phase I, Gurgaon.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Lead Associate - Transactional Quality in Accounts Payable job is open for both male and female candidates.
Where is this job located?
Ans : This Lead Associate - Transactional Quality in Accounts Payable job is located in Udyog Vihar Phase I, Gurgaon.
Why should you apply for this Lead Associate - Transactional Quality in Accounts Payable job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Wns Global Services Private Limited
Udyog Vihar Phase I, Gurgaon
0 - 1 years Experience in Accountant
Full Time
High Demand
