Accounts Audit Executive

1. Position Details

Job Title: Store & Warehouse Random Auditor
Department: Audit and Operations
Reporting To: Director / Senior Management
Work Location: All Kriti Life Stores and Warehouse
Nature of Work: Field-based, confidential and random audits
Employment Type: Full-Time / Part-Time, as decided by the company

2. Job Purpose

The Store & Warehouse Random Auditor will independently evaluate the actual performance, discipline and compliance standards followed at Kriti Life stores and warehouse.

For store audits, the auditor will visit anonymously as a normal customer, interact with the sales staff and evaluate their performance according to the checklist and parameters approved by the company.

For warehouse audits, the auditor will conduct random surprise visits to check employee discipline, prohibited activities, stock-handling practices, cleanliness, work efficiency and compliance with company rules.

The auditor must provide management with an honest, unbiased and evidence-based report of the actual situation at each location.

3. Key Responsibilities

A. Mystery-Customer Audit at Stores

The auditor will visit stores without informing the store manager or employees and behave like a genuine customer.

The auditor will:

• Observe whether the store staff greet customers properly.

• Record how much time the salesperson takes to attend to the customer.

• Evaluate the employee’s grooming, uniform, hygiene and overall presentation.

• Assess communication skills, politeness and body language.

• Check whether the salesperson understands the customer’s requirements.

• Evaluate the employee’s knowledge of products, prices, features and benefits.

• Check whether suitable products and alternative options are presented.

• Observe whether the employee attempts upselling and cross-selling.

• Evaluate whether premium products are recommended by explaining their value.

• Check whether the employee confidently handles customer questions and price objections.

• Observe whether the employee makes a proper effort to close the sale.

• Assess whether the salesperson provides honest information without misleading or pressuring the customer.

• Check whether the employee informs the customer about relevant offers, policies or services.

• Observe whether customers are thanked properly before leaving.

• Evaluate the overall customer experience provided by the employee.

• Record the name or identification of the salesperson who attended the auditor.

• Rate the employee strictly according to the company-approved checklist.

B. Store Operations and Discipline Audit

During each store visit, the auditor will also observe:

• Attendance and availability of employees.

• Uniform and grooming compliance.

• Employee discipline and professional behaviour.

• Personal mobile-phone usage during working hours.

• Employees sitting unnecessarily while customers are present.

• Employees eating, sleeping, gossiping or engaging in personal activities.

• Cleanliness and organisation of the store.

• Proper arrangement and display of products.

• Price-tag and product-label availability.

• Condition of counters, shelves and display areas.

• Behaviour between team members.

• Employee alertness and willingness to serve customers.

• Compliance with store-opening and closing procedures.

• Any suspicious, unauthorised or inappropriate activity.

• Any matter included in the checklist issued by management.

C. Random Warehouse Audit

The auditor will conduct unannounced visits to the warehouse and check whether employees are following company policies and maintaining proper workplace discipline.

The warehouse audit will include:

Employee Discipline

• Attendance and punctuality of employees.

• Presence of employees at their assigned workstations.

• Proper uniform, grooming and hygiene.

• Unnecessary sitting, sleeping, gossiping or roaming.

• Excessive or unauthorised mobile-phone usage.

• Arguments, abusive language, misconduct or disrespectful behaviour.

• Employees leaving the warehouse without permission.

• Unauthorised visitors or outsiders inside the warehouse.

• Any activity that affects productivity or discipline.

Prohibited Activities

The auditor will specifically check whether:

• Any employee is consuming chewing tobacco, gutka, pan masala, cigarettes or any other prohibited substance.

• Tobacco products or prohibited items are stored inside the warehouse.

• Employees are spitting or creating unhygienic conditions.

• Any employee is under the influence of alcohol or another intoxicating substance.

• Gambling, betting, inappropriate entertainment or other unauthorised activities are taking place.

• Any theft, pilferage, stock concealment or suspicious stock movement is taking place.

• Company property is being misused.

Any serious prohibited activity must be reported to management immediately.

Warehouse Operations

The auditor will check:

• Cleanliness and proper organisation of the warehouse.

• Correct storage and stacking of products.

• Proper handling of fragile and valuable products.

• Product labelling and location identification.

• Accuracy of inward and outward stock procedures.

• Proper packing and dispatch practices.

• Damage, shortage, wastage or mishandling of goods.

• Unauthorised stock movement.

• Proper maintenance of records and documents.

• Compliance with safety and security procedures.

• Condition of CCTV cameras and restricted areas, where applicable.

• Compliance with all points included in the company-approved warehouse checklist.

4. Audit Checklist and Rating

The company will provide the auditor with a standard checklist containing the parameters and weightage for each audit.

The auditor must:

• Complete every applicable point in the checklist.

• Assign scores only on the basis of actual observations.

• Mention clear reasons for low or high ratings.

• Record important positive and negative incidents.

• Avoid assumptions, exaggeration and personal opinions.

• Attach supporting evidence wherever permitted and available.

• Mention “Not Applicable” where a parameter does not apply.

• Never change the approved scoring system without management’s permission.

5. Audit Reporting Responsibilities

After every visit, the auditor must prepare and submit a detailed report containing:

• Store or warehouse name.

• Date and time of the visit.

• Entry and exit time.

• Names of employees observed.

• Name of the salesperson who attended the auditor.

• Product or category enquired about during the mystery visit.

• Checklist scores.

• Positive observations.

• Areas requiring improvement.

• Serious policy violations.

• Discipline-related issues.

• Recommended corrective actions.

• Training requirements.

• Photographs or other evidence, where authorised.

• Overall audit rating.

The report should normally be submitted within 24 hours of the visit or within the timeline instructed by management.

Serious matters such as theft, tobacco consumption, intoxication, violence, harassment or major misconduct must be reported immediately.

• It is a Full Time Accountant job for candidates with 0 - 6 months of experience.