Financial Business Analyst - Order Management and Customer Entitlement Services

Financial Business Analyst 02– Order Management / Quote-to-Order As a Business Analyst in Customer Entitlement Services, you will research customer inventories, prepare accurate license entitlements, and help improve the processes that support customer orders. You will work with Sales, Deal Management, Finance, Pricing, and Data Migration, communicate with requesters, and identify opportunities to simplify work through automation. This IC1 role is on the AMER shift. Key Responsibilities Research customer inventories and details in Oracle systems, including Asset Report, PeopleSoft (HAT), and ROSIE, to prepare accurate Oracle Health entitlements and identify usage patterns or optimization opportunities. Migrate customers' existing license information accurately and on time in line with Oracle policies, helping customers manage licenses and supporting Sales and Deal Management activity. Work with Sales, Deal Management, Finance, Pricing, Data Migration, and PRG to resolve entitlement needs and help process customer orders efficiently. Serve as a primary contact for process inquiries, clarify requester requirements, and deliver requested entitlement summaries within agreed timelines. Analyze volumes and trends, apply analytical and statistical rigor to complex problems, and report findings that support management decisions and process improvement. Simplify and automate Customer Entitlement Services processes while building knowledge of Oracle policies, systems, and research tools and maintaining periodic core-process certification. Maintain working knowledge of Oracle policies, systems, and research tools, and complete periodic core-process certification to support consistent entitlement decisions. Independently build comprehensive customer entitlements with attention to the potential effects of licensing decisions on revenue, billing, and terminations. Qualifications & Skills Mandatory Strong research, analytical, problem-solving, and attention-to-detail skills for assessing customer inventories and producing accurate entitlement information. Ability to understand customer requirements, communicate clearly with requesters, and coordinate with cross-functional teams. Ability to work independently with limited direct supervision and deliver accurate summaries within required timelines. Ability to use data, volume trends, and analytical or statistical methods to support sound business decisions and process improvement. Good-to-Have Familiarity with customer licensing, license migration, entitlements, or Oracle Cerner client inventories. Exposure to Asset Report, PeopleSoft (HAT), ROSIE, or comparable customer research systems. Understanding of pricing, quoting, booking, revenue recognition, invoicing, or related Sales and Finance processes. Self-Assessment Questions Can I research customer inventories carefully and turn the findings into accurate entitlement information? Am I confident clarifying requester needs and coordinating with teams across Sales, Deal Management, Finance, Pricing, and Data Migration? Can I work independently, meet timelines, and maintain accuracy when preparing customer summaries? Can I analyze volume trends and apply sound analytical methods to improve processes and support decisions? Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Experience Level Mid Level