Customer Service Officer Role Category Category Weightage Parameters Parameter Weight % Metro Urban SU Rural CSO Service Quality 10% Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch) 10% NA NA NA NA CSO Quantitative Parameters 35% MoM CASA NTB (Nos) 7.5% 8 8 8 6 CSO Quantitative Parameters 35% Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs) 20% 4 4 3 2 CSO Quantitative Parameters 35% LI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income) 7.5% 1.8 1.5 1.2 1 CSO Portfolio Management 20% 3% MoM TRV Growth of Mapped Book 10% NA NA NA NA CSO Portfolio Management 20% Mapped Book Customer meetings Coverage 5% NA NA NA NA CSO Portfolio Management 20% Primary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book 5% NA NA NA NA CSO Compliance and Controls 35% Audit Ratings: Branch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings 20% NA NA NA NA CSO Compliance and Controls 35% Nil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting 15% NA NA NA NA 100%
Other Details
It is a Full Time Accountant job for candidates with 2 - 6+ years Experience.
More about this Customer Service Officer job
Who is eligible to apply for this Customer Service Officer job at Equitas Small Finance Bank?
Ans : Candidates should have All Education levels for this Customer Service Officer job offered by Equitas Small Finance Bank.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Goraguntepalya, Bangalore.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Officer job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Service Officer job is located in Goraguntepalya, Bangalore.
Why should you apply for this Customer Service Officer job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Equitas Small Finance Bank
Goraguntepalya, Bangalore
2 - 6+ years Experience in Accountant
Full Time
