Credit and Collections Technical Operations Analyst

Credit and Collections Tech Ops Analyst Job Requisition ID # 26WD99169 Position Overview This role will support the Customer Financial Services Technical Operations team; a 90+ person Customer responsible for converting approximately $7B USD in annual accounts receivable (AR) into cash. The position drives the successful delivery of technical initiatives, including ERP enhancements, automation programs, and reporting improvements. This role will also play a key role in team training. The Analyst will need to partner cross-functionally to translate business needs into scalable solutions, ensures effective team training and adoption of new tools/processes. Responsibilities Represent CFS AR in technical initiatives, including ERP updates, automation efforts, and system enhancements Partner with Credit & Collections and Accounts Receivable teams to define, document, and optimize policies, procedures, and workflows Develop deep expertise in Autodesk’s Order-to-Cash (OTC) process to identify opportunities for automation and efficiency gains Translate business requirements into clear technical specifications; support testing, validation, and successful implementation of solutions Drive training and enablement to ensure team readiness, adoption, and effective use of new systems and processes Collaborate with cross-functional stakeholders (Tax, Revenue Operations, Treasury, Client Services, etc.) to deliver end-to-end solutions Monitor and support reporting needs, ensuring accuracy, consistency, and actionable insights Support ad hoc initiatives such as collections campaigns and AR reconciliation projects Minimum Qualifications 3-5 years of experience in Accounts Receivable, Credit & Collections, or related finance operations Strong understanding of the Order-to-Cash (OTC) lifecycle Proven experience managing or contributing to cross-functional projects Solid understanding of GAAP principles Advanced Excel skills; proficiency in Microsoft Office Suite Experience with SAP or other large-scale ERP systems Experience with Salesforce or similar CRM platforms Strong organizational and time management skills, with the ability to manage multiple priorities Excellent communication and stakeholder management skills, with the ability to influence across teams Preferred Qualifications Demonstrated project management experience (formal or informal) Experience working in global or distributed team environments Exposure to automation technologies such as RPA Experience with emerging technologies, including agentic AI implementations Bachelor’s degree #LI-RV1 Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Experience Level Mid Level