Key Responsibilities
Billing Operations
Generate accurate inpatient (IPD) and outpatient (OPD) bills.
Verify charges related to consultations, procedures, investigations, pharmacy, and room rent.
Ensure all services provided to patients are correctly billed.
Process patient payments and issue receipts.
Insurance & TPA Coordination
Coordinate with insurance companies and TPAs for cashless approvals and claim processing.
Verify insurance coverage and patient eligibility.
Prepare and submit required documents for insurance claims.
Follow up on pending approvals and claim settlements.
Patient Financial Services
Explain billing details and payment procedures to patients and their attendants.
Resolve patient queries related to billing and charges.
Assist patients regarding payment options and insurance processes.
Documentation & Record Management
Maintain billing records, payment receipts, and financial documents.
Ensure proper documentation for audits and compliance requirements.
Update billing information in the Hospital Information System (HIS).