Collection Executive

Collection Executive – Job Description

Job Title: Collection Executive

Department: Finance / Collections

Location: [City]

Employment Type: Full-time

Job Summary

The Collection Executive is responsible for following up with customers for outstanding payments, maintaining customer relationships, and ensuring timely recovery of dues while complying with company policies.

Key Responsibilities

• Contact customers via phone, email, or messages regarding overdue payments.

• Follow up on pending invoices and ensure timely collections.

• Maintain accurate records of customer interactions and payment status.

• Resolve customer payment-related queries and disputes.

• Negotiate payment plans when required.

• Coordinate with the sales and finance teams to reconcile accounts.

• Prepare daily, weekly, and monthly collection reports.

• Achieve assigned collection targets and recovery goals.

• Ensure compliance with company policies and legal regulations during the collection process.

Required Qualifications

• Bachelor's degree in Commerce, Business Administration, Finance, or a related field.

• 0–3 years of experience in collections, customer service, or accounts receivable (freshers may be considered for junior roles).

• Basic knowledge of MS Excel and accounting software/ERP systems.

• Good communication and negotiation skills.

Required Skills

• Strong verbal and written communication.

• Negotiation and persuasion skills.

• Customer handling and conflict resolution.

• Time management and organizational skills.

• Attention to detail.

• Ability to work under pressure and meet targets.

Key Performance Indicators (KPIs)

• Collection target achievement (%).

• Recovery of overdue accounts.

• Reduction in aging outstanding balances.

• Customer response and resolution time.

• Accuracy of collection records and reporting.

Preferred Attributes

• Positive attitude and professionalism.

• Strong follow-up skills.

• Ability to maintain confidentiality.

• Team player with a result-oriented mindset.

• It is a Full Time Accountant job for candidates with 1 - 2 years of experience.