Business and Operations Specialist

Business & Ops Specialist Job Responsibilities: Process daily BAU invoice and vendor payment requests accurately and efficiently, including invoice validation, completeness checks, and basic data quality review. Monitor shared mailboxes and daily queries, ensuring timely acknowledgment, responses, and follow-ups within agreed timelines. Support resolution of payment exceptions by gathering required information, following defined procedures, and escalating items that need SME/manager support. Maintain accurate records, trackers, and supporting documentation to ensure audit readiness and traceability of actions taken. Support handling of ad-hoc payment requests and priority queries as required, ensuring appropriate documentation and approvals are captured. Maintain process documents by highlighting gaps, suggesting updates, and supporting timely re-certifications. Participate in training and knowledge transfer with SMEs to learn new activities and expand process coverage over time. Collaborate effectively with internal stakeholders (e.g., business partners, process SMEs, technology/support teams as required) to enable smooth invoice and payment processing. Contribute to process improvement and automation efforts by identifying repetitive manual steps (keying, validations, follow-ups) and sharing enhancement ideas; support testing/validation of simple rule-based automations when implemented. Demonstrate resilience, ownership, and professionalism in a fast-paced BAU environment with deadlines and shifting priorities, while maintaining accuracy and quality. Required skills, capabilities & skills: Graduate (Accounting/Finance preferred) with 0–3 years of experience in operations, finance, or a related role. Good understanding of accounting concepts such as legal entity, GL accounts, and cost centers (training support will be provided). Strong attention to detail, commitment to accuracy, and ability to follow defined procedures and controls. Good verbal and written communication skills with a customer-focused mindset and ability to work collaboratively in a team environment. Willingness to learn quickly, take ownership of tasks, and escalate appropriately when issues fall outside defined procedures. Basic proficiency in Microsoft Word, Excel, and PowerPoint; comfortable using email, trackers, and standard documentation practices. Exposure to invoice processing, Accounts Payable concepts, ERP tools (preferably SAP), and invoice submission tools is an advantage but not mandatory. Ability to prioritize tasks, manage time effectively, and handle multiple requests in a deadline-driven environment. Flexible to work rotational shifts if required. Citizen Developer / Automation Alteryx (required) : ability to build workflows for data preparation, joins, rule checks, exception flags, output files/reports; familiarity with scheduling/runs (where applicable) and basic troubleshooting. SQL (required) : ability to write and interpret queries (joins, filters, aggregations) to validate invoice/payment data and investigate exceptions. Python (required) : basic scripting for automation support (e.g., pandas for cleansing/standardization, parsing input files, generating controlled outputs); ability to structure code clearly and maintainably. Low-code / no-code automation mindset (required) : demonstrated ability to map a process, identify repetitive steps, define rules, and translate into automated workflows while maintaining controls. Agentic / AI-enabled solutions awareness (required) : familiarity with using firm-approved AI/agent tools to assist with triage, summarization, drafting, and workflow steps—paired with strong judgment on data handling, approvals, and human oversight. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Experience Level Mid Level