Business Analyst - Payments Support

Business Analyst - Payments Support About Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The Business Analyst (BA) plays a critical role in enabling successful delivery of banking initiatives by bridging the gap between business needs and solutions. The BA works closely with stakeholders to elicit requirements, define scope, and ensure alignment with strategic objectives, regulatory obligations, and customer outcomes. This role operates at the intersection of desirability, feasibility, and viability - translating customer insights and strategic intent into customer journey map, service blueprints, product concepts, and roadmaps. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bangalore Work Hours: General Shift What will your day look like? As a Business Analyst, you are accountable for: Design Strategy & Visioning: − Define experience-led strategies aligned to business goals and customer needs − Shape future-state journeys and service models across banking domains Research & Insight Development: − Lead qualitative and quantitative research to uncover customer behaviours, pain points, and opportunities − Translate insights into actionable design principles and opportunity areas Co-Design & Facilitation: − Facilitate cross-functional workshops with stakeholders from product, risk, tech, and operations − Use storytelling and visualisation to align teams around shared vision Prototyping & Validation: − Develop low to high fidelity prototypes to test desirability and usability − Validate concepts with customers, bankers, and business leads Strategic Influence: − Partner with business architects, product owners, and transformation leads to embed design into strategic planning − Influence investment decisions through compelling design narratives and artefacts What will you bring? To grow and be successful in this role, you will ideally bring the following: Creation of strategic design artefacts: − Service blueprints − Experience maps − Future-state journey maps − Concept cards and opportunity canvases − Design hypotheses and test plans Workshop facilitation and co-creation Design research planning and synthesis Visual storytelling and stakeholder alignment Agile and lean UX practices Tools: Figma, Mural, Miro, Adobe XD, Dovetail, Optimal Workshop, Signavio You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 114843. Job Posting End Date 17/06/2026 , 11.59pm, (IST) Experience Level Senior Level