Assistant Manager - Wire Operations and Payment Investigations

KGS-Assistant Manager-Bangalore The individual is responsible for conducting a tasks in line with client policy to fulfil Wire Ops & Payment Investigations related requirements. You will be expected to deliver against targets for both productivity and quality along with managing your own pipeline • Processing inward/outward payments & remittances (MT103,MT202,MT202COV,) like RTGS, Customer credits, Cover payments, Currency payments and cross currency payments. • Handling FX conversion through special rate booking application • Performing Payment Investigation tasks in line with the process. • Monitoring cancellation message like MT192, MT292 and amendment message like MT195 in SWIFT network, taking actions on message and sending confirmation mails. • Monitoring and Handing Charges Desk like MT191, MT199 requests. • Acting upon the Customers Instructions prior crediting to their National Foreign Currency Account Credits (NFCA Credits) from foreign currencies and advise them via email. • Creating manual entries in ITF in case of Cross Currency Payments by routing the payment through correspondent currency bank to credit our customers National Foreign Currency Account. • Timely escalations of disputes to avoid delay in payment. • Updating and reporting the Management Information (MI) reports on daily basis. • Reconciling and generating the pending payments report. • Training new joiners by real-time and classroom training to make them equipped with the process. • Ability to determine needs for escalation to Subject Matter Coach (SMC)/Subject Matter Expert (SME) or to client • Ensure compliance with SLA, quality standards, and operational procedures. This role is for you if you have the below Educational qualifications • Bachelors Degree Work experience • 8-10 years of post-qualification experience with strong working knowledge on Wire Ops and Payments Investigations. • In-depth knowledge on banking operations procedures, risk management as well as regulatory compliance standards . Mandatory Technical & Functional Skills • Operations background demonstrating good core knowledge of applying Inward/ Outward payment & remittances within a financial institution (wire ops & payment investigations) with 8-10 years of relevant experience. • Basic knowledge of SWIFT messaging and banking payment processes • Understanding of inward/outward remittance workflows • Familiarity with reconciliation and reporting processes. • Awareness of compliance and risk controls in banking operations • Highly motivated to deliver results to the right standards and targets. • Demonstrate excellent analytical skills and problem solving, self motivation and possess an enquiring mind • Demonstrate good team working skills and the ability to work efficiently and accurately under pressure • Ability to adapt to change Key Behavioral Attributes/Requirements • Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results. • Ability to lead the team and developing others. • Presentation and Project Management skills. Focus on results-led management. Experience Level Mid Level