Accounts Executive

Job Description - Billing Executive (Order to Cash Process)

Department: Supply Chain / Customer Operations

Job Summary

Responsible for end-to-end Order to Cash (O2C) operations including sales order processing, billing, forward billing, invoice generation, dispatch coordination, credit note management, customer support, and revenue realization.

Key Responsibilities

· Process and validate customer sales orders in ERP systems (SAP)

· Generate tax invoices, commercial invoices, forward billing documents, debit notes and credit notes.

· Ensure correct pricing, discounts, GST, customer master data and payment terms.

· Coordinate with warehouse and logistics teams for order fulfillment and dispatch.

· Verify dispatch documents before Post Goods Issue (PGI) and invoice creation.

· Maintain accurate billing records and supporting documentation.

· Process customer claims, sales returns, rate differences and issue credit notes after approvals.

· Track open orders, blocked orders and billing discrepancies.

· Support accounts receivable activities and customer reconciliations.

· Resolve customer billing and invoice-related queries within defined timelines.

· Prepare daily MIS reports on billing, dispatches, pending orders and credit notes.

Forward Billing & Credit Note Management

· Create forward billing based on approved sales orders and dispatch plans.

· Ensure compliance with GST and company billing controls.

· Prepare credit notes for returns, shortages, damages, pricing corrections and customer claims.

· Maintain credit note register and approval records.

· Monitor credit note ageing and reconciliation with customer accounts.

Skills

· SAP SD/S4 HANA or similar ERP knowledge

· GST and invoice compliance knowledge

· Advanced Excel skills

· Customer service and communication skills

• It is a Full Time Accountant job for candidates with 2 - 3 years of experience.