Key Responsibilities
Quotation & Proposal Management:
Prepare, send, and follow up on technical quotations based on customer RFQs. Work with internal teams to clarify product specifications, commercial terms, and timelines.
Technical Query Handling:
Use your engineering knowledge (Diploma/BTech Mechanical) to understand client requirements, interpret drawings/specs, and respond to basic technical queries. Liaise with product managers, suppliers, and sales engineers to resolve complex queries.
Order Processing & Coordination:
Convert confirmed quotations into sales orders. Coordinate with Purchase, Logistics, and Finance teams to ensure timely fulfilment and smooth customer experience.
Data & Documentation Management:
Maintain accurate sales records, customer details, RFQs, quotations, POs, invoices, and all correspondence in CRM/ERP systems. Organize technical documents (catalogues, drawings, compliance certificates) for easy retrieval.
Customer Support & Communication:
Act as the first point of contact for order status updates, issue resolution, and post-order support. Ensure high customer satisfaction with prompt, clear, and professional communication via email, WhatsApp, and phone.
Reporting & Analysis:
Prepare regular and ad-hoc sales reports; analyse sales data to identify trends, bottlenecks, and opportunities for improvement.
Sales Team Support:
Assist field sales engineers with meeting/demo scheduling, document preparation, and coordination for plant visits or technical presentations.
Process Improvement:
Identify and recommend process or system improvements for greater sales efficiency and customer experience.