Zonal/Area Manager

Department: Operations
Reporting To: Vice President / Business Head – Operations
Location: Uluberia, Bagnan, Sankrail
Industry: Staffing, Payroll Management, Logistics & 3PL Operations

Job Purpose

To manage and drive end-to-end operations across the assigned area or zone, ensuring efficient manpower deployment, seamless payroll and staffing services, and effective execution of Transport Center (TC) and 3PL warehouse operations.

The role involves managing client relationships, ensuring SLA adherence, maintaining operational efficiency, controlling costs and losses, and leading the on-ground team to deliver consistent service quality with minimal escalations.

Key Responsibilities

1. Operations Management

2. Manpower Planning & Staffing

3. Client Relationship & SLA Management

4. Team Management & Leadership

5. Escalation Management

6. Administrative & Compliance Management

7. Data Analysis, MIS & Cost Control

Required Skills & Competencies

• Strong leadership and team management skills.

• Excellent client relationship and stakeholder management abilities.

• Strong operational planning and execution capabilities.

• Ability to manage multiple sites and teams simultaneously.

• Analytical skills with proficiency in Excel, MIS, and data interpretation.

• Strong problem-solving and escalation management skills.

• Commercial awareness and cost-control orientation.

• Excellent communication, coordination, and decision-making skills.

• Ability to work in a fast-paced logistics and staffing environment.

Educational Qualification & Experience

• Graduate in any discipline; MBA in Operations, Logistics, or Supply Chain Management preferred.

• 5–10 years of relevant experience in staffing, payroll, logistics, 3PL, warehouse, or transport center operations.

• Prior experience managing multiple locations, client accounts, and large manpower teams.

• Experience in SLA-driven operations and manpower outsourcing is preferred.

• It is a Full Time Warehouse / Logistics job for candidates with 3 - 6+ years Experience.