Warehouse Manager

LOCATION

Vikhroli, Mumbai

CTC

₹4 – 6 Lacs p.a.

EXPERIENCE

1–3 Years

OPENINGS

1 Position

About WONDRx

WONDRx powers real-time collaboration across doctors, pharmacies, labs, insurers, and patients – creating a single, intelligent network for smarter care and stronger outcomes.

Role Overview

We are looking for driven Operations Specialists to own end-to-end execution across order processing, kit readiness, inventory management, logistics coordination, and client-wise reporting. You will be the engine that keeps our on-ground operations running smoothly — ensuring SLA adherence, accurate data tracking, and timely delivery across all systems.

Joining: Immediate

Key Responsibilities

1. Operations Execution (Order & Case Management)

•       Manage end-to-end processing and tracking of fresh orders, renewals, and re-orders

•       Coordinate cross-functionally to ensure timely design, QC, and dispatch readiness

•       Monitor SLA/TAT compliance and proactively flag risks or bottlenecks

•       Own escalations and drive closures within defined timelines

2. Logistics, Dispatch & Supply Chain

•       Plan and coordinate daily dispatch schedules and shipment logistics

•       Track shipment status, delivery updates, delays, and RTO cases through to resolution

•       Liaise with courier partners on pickups, tracking updates, and issue resolution

•       Maintain precise shipment documentation — AWBs, manifests, delivery proofs, etc.

3. Inventory & Supply Chain Management

•       Maintain optimal inventory levels for kits and components aligned to demand forecasts

•       Track all inward/outward stock movements — dispatches, returns, and replacements

•       Conduct periodic stock audits and reconcile physical vs. system inventory

•       Raise procurement/indent requests and manage vendor replenishment coordination

•       Ensure clean inventory records, batch tracking (where applicable), and consumption reporting

4. Reporting & Data Management (Excel / Google Sheets)

•       Own daily/weekly operational MIS — both client-wise and consolidated views

•       Track key metrics: TAT, dispatch rate, RTO %, pending cases, and inventory burn

•       Manage client-specific operational data with high accuracy and adherence to reporting timelines

•       Spot trends and anomalies in reports; surface actionable insights to the team lead

5. Coordination & Documentation

•       Maintain up-to-date case notes, activity logs, and records in CRM/dashboards

•       Collaborate with sales and support teams for smooth client onboarding and issue resolution

•       Follow SOPs rigorously and proactively suggest process improvements

Requirements

Must Have

•       Graduate/Diploma in any discipline (Operations or Supply Chain preferred)

•       1–3 years of hands-on experience in operations and fulfilment

•       Strong proficiency in Excel / Google Sheets — MIS, trackers, reconciliation, and data accuracy

•       Excellent coordination and follow-up skills across multiple internal and external stakeholders

•       Willing to work full-time from our Vikhroli, Mumbai office (no WFH)

Good to Have

•       Prior exposure to healthcare, SaaS operations, or high-volume fulfilment environments

•       Familiarity with courier dashboards and shipment tracking tools

•       Working knowledge of SLA/TAT frameworks and operational KPIs

•       Comfort working in a fast-paced, evolving startup environment

Quick Eligibility Check

✓  2–5 years in an operations, logistics, or inventory management role

✓  Proficient in Excel / Google Sheets for reporting and client-wise data management

✓  Comfortable with daily coordination and proactive follow-ups

✓  Able to manage dispatch tracking and maintain inventory accuracy

✓  Ready to work from office in Vikhroli — no WFH

What We Offer

Compensation & Benefits

•       Base CTC: ₹4 – 6 Lacs per annum (commensurate with experience)

Work Environment

•       Modern office in Vikhroli, Mumbai

•       Monday to Saturday | Rotational week-offs

•       Day shift: 9:00 AM – 6:00 PM

• It is a Full Time Warehouse / Logistics job for candidates with 2 - 6+ years Experience.