Warehouse Manager

Job Description: Warehouse Manager (E-commerce Fulfillment)

Company Overview

• Work Location: Pirana, Ahmedabad

• Position Level: Managerial (Experience Required)

Job Purpose

The Warehouse Manager will possess complete ownership and strategic accountability for the warehouse ecosystem, governing all workflows from Inward (Receiving) to Outward (Last-Mile Dispatch). The core objective is to architect and execute a highly optimized logistics and fulfillment strategy that maximizes process efficiency, protects inventory integrity, minimizes unit economics costs, and ensures flawless D2C/B2C order fulfillment cycles.

Key Responsibilities

1. End-to-End Warehouse & Fulfillment Leadership

• Govern all daily e-commerce operations, ensuring 100% adherence to timelines across monthly, quarterly, and year-end closeouts.

• Optimize multi-attribute SKU management (varied sizes, colors, and product categories) to handle high-volume pick-and-pack schedules with aggressive dispatch SLAs.

• Design and execute localized scheduling, floor layouts, and resource mapping strategies to effortlessly scale with promotional spikes and seasonal demand.

2. Inventory Integrity & Risk Management

• Establish strict stock management controls, cycle counts, and periodic full physical audits to guarantee zero stock shrinkage.

• Personally investigate all stock variances or systematic discrepancies, executing clear corrective actions.

• Enforce robust loss-prevention and anti-fraud protocols on the floor to eliminate inventory leakage.

3. Team Leadership, Budgets & Unit Economics

• Directly lead, train, and manage the floor team (supervisors, pickers, packers, and handlers), monitoring daily KPIs and resolving operational bottlenecks instantly.

• Collate, track, and evaluate financial logistics metrics, including Postage & Packaging (P&P) budgets, warehousing costs, and unit economics data.

• Partner closely with Top Management to regularly build, refine, and deploy standard operating playbooks ("Business Bibles").

4. Logistics, Quality Control & Customer Experience

• Oversee a robust Quality Control (QC) setup for inbound vendor shipments and outgoing customer parcels to preserve brand consistency.

• Manage strategic relationships with third-party logistics (3PL) aggregates and courier partners to maximize last-mile delivery performance while driving down transit costs.

• Supervise the reverse logistics flow, ensuring swift handling of customer returns, chargeback queries, and delivery dispute recoveries.

Required Skill Set

Managerial & Strategic Competencies

• Operations Strategy: Proven experience scaling high-throughput e-commerce warehouse workflows.

• Team Leadership: Strong capability in manpower planning, performance tracking, and floor discipline management.

• Financial & Analytical Acumen: Experience managing packaging budgets, analyzing logistics performance data, and tracking cost-per-shipment metrics.

Technical & Operational Competencies

• E-commerce Logistics: Expert knowledge of B2C/D2C dispatch workflows, last-mile optimization, and reverse logistics tracking.

• Inventory Control Systems: High proficiency working with modern Warehouse Management Systems (WMS) and Order Management Systems (OMS) integrated with online platforms (e.g., Shopify).

• Audit & Reconciliation: Sharp analytical skills for variance identification, physical stock reconciliation, and preventative loss control.

Job Specifications

• Experience: Prior manager-level experience explicitly handling high-volume e-commerce/D2C retail fulfillment centers is required.

• It is a Full Time Warehouse / Logistics job for candidates with 4 - 6+ years Experience.