The Customisation Executive plays a key role in delivering personalised corporate gifts that align with client branding and expectations. This role involves managing client customisation requests, coordinating with vendors and internal teams, and ensuring high-quality execution of custom-branded products such as merchandise, apparel, stationery, and tech accessories.
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Key Responsibilities:
Handle end-to-end customisation requests for corporate gifting orders.
Liaise with clients to understand branding requirements (e.g., logos, taglines, packaging styles).
Coordinate with design teams to create mockups or proofs for client approval.
Communicate and follow up with suppliers and vendors for timely production of customised products.
Review and approve samples and ensure adherence to client specifications.
Conduct quality control checks on finished products before dispatch.
Maintain detailed records of customisation jobs, timelines, approvals, and costs.
Provide proactive updates to the client servicing team on customisation progress.
Stay updated on new printing techniques, materials, and gift trends to enhance offerings.
Support in developing SOPs and improving internal customisation processes.