Store Manager

Role- Dark Store Manager

Position: Dark Store Manager

Location: Chembur- Mumbai-5 Openings & Andheri- Mumbai -5 Openings

Department: Operations / E-commerce

Reports To: Area Manager / Operations Head

The Dark Store Manager is responsible for managing end-to-end operations of the dark store, ensuring timely order fulfillment, inventory accuracy, staff productivity, and high service quality. This role focuses on smooth daily operations to meet delivery SLAs, reduce operational costs, and maintain stock availability.

Key Responsibilities

1. Store Operations

• Oversee daily dark store operations, including picking, packing, and dispatching orders.

• Ensure 100% on-time order fulfillment while maintaining accuracy and quality.

• Maintain hygiene, safety, and layout optimization of the store.

2. Inventory Management

• Monitor stock levels, reorder points, and replenishment cycles.

• Conduct daily/weekly stock audits to avoid shrinkage and discrepancies.

• Coordinate with suppliers and warehouse for quick stock movement.

3. Team Management

• Supervise and guide pickers, packers, and dispatch executives.

• Prepare shift schedules and manage manpower planning.

• Train staff on SOPs, safety standards, and performance expectations.

4. Performance & SLA Management

• Ensure adherence to delivery timelines, accuracy metrics, and quality targets.

• Track KPIs such as order fulfillment rate, picking speed, shrinkage %, and operational cost.

• Identify process gaps and implement improvements.

5. Vendor & Rider Coordination

• Coordinate with delivery partners for seamless dispatch and route planning.

• Resolve delivery bottlenecks and rider-related issues.

6. Customer Experience

• Ensure minimal order errors, replacements, and complaints.

• Handle escalations related to product availability or delivery issues.

7. Compliance & Reporting

• Ensure compliance with company policies, safety norms, and audit requirements.

• Prepare daily/weekly operational reports and share with management.

Key Skills & Competencies

• Strong knowledge of e-commerce or quick-commerce operations (FMCG/Grocery preferred).

• Experience in inventory control, warehouse operations, and last-mile logistics.

• Leadership and team-handling skills.

• Good analytical, problem-solving, and planning skills.

• Familiarity with WMS / OMS / Inventory software.

• Ability to work in a fast-paced environment.

• It is a Full Time Warehouse / Logistics job for candidates with 1 - 6+ years Experience.

More about this Store Manager job

1. What is the eligibility criteria to apply for this Store Manager job?
   Ans: The candidate should be All Education levels and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Store Manager job?
   Ans: This Store Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Store Manager job?
   Ans: No, there is no fee applicable for applying this Store Manager job and during the employment with the company, i.e., Ensetu Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Store Manager role?
   Ans: There is an immediate opening of 10 Store Manager at Ensetu Solutions Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Warehouse / Logistics job.
8. What are the timings of this Store Manager job?
   Ans: This Store Manager job has Day Shift.