Oversee end-to-end daily operations of the dark store to ensure efficiency and timely fulfillment of customer orders.
Coordinate with warehouse staff to manage inventory, receiving, put-away, picking, and packaging.
Ensure orders are picked and dispatched accurately and within promised delivery timelines.
Monitor real-time stock levels, minimize shrinkage, and ensure stock accuracy.
Train and supervise store executives, pickers, packers, and delivery partners.
Maintain cleanliness, safety, and orderliness of the facility as per SOPs.
Coordinate with supply chain and central teams to ensure replenishment and proper stocking.
Use warehouse management systems (WMS) or handheld devices for order processing and tracking.
Track KPIs such as order accuracy, picking speed, on-time dispatch, and staff productivity.
Identify and resolve operational bottlenecks and suggest process improvements.