Service Manager

BiGo Electric Pvt. Ltd. is an innovative company in the electric mobility space, providing eco-friendly and smart electric vehicle solutions. We are committed to delivering exceptional customer experience through reliable products and after-sales service.

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Job Summary:

We are looking for a dedicated and detail-oriented Service Manager to lead our service operations. The role involves handling customer queries, managing the technical service team, overseeing repair and maintenance processes, and ensuring excellent after-sales support.

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Key Responsibilities:

Manage and oversee day-to-day service operations across service centers.

Handle customer complaints, service issues, and warranty claims professionally and promptly.

Lead a team of technicians and ensure timely vehicle servicing, maintenance, and repair.

Build strong relationships with customers and ensure high levels of customer satisfaction.

Coordinate with internal teams for parts availability, service schedules, and technical support.

Monitor service quality, turnaround time (TAT), and client feedback.

Maintain service records, reports, and documentation for audits and internal review.

Train and develop service staff for improved technical and communication skills.

Ensure compliance with safety, environmental, and operational standards.

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Key Requirements:

0 to 15 years of experience in after-sales service or maintenance in electric vehicles, two-wheelers, or automotive sectors.

Freshers with relevant educational background and interest in EV service roles are encouraged to apply.

Good communication and customer-handling skills.

Basic technical knowledge of EVs or automobiles.

Ability to lead and motivate service teams effectively.

Knowledge of service CRM tools or Excel is a plus.

Problem-solving and decision-making abilities under pressure.

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Why Join Us?

Be a part of India’s growing EV revolution.

Work with a passionate team focused on sustainability and customer excellence.

Great learning environment for both freshers and experienced professionals.

Career growth and leadership opportunities.

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How to Apply:

Interested candidates may apply directly through Job HAI AND CONTACT - 8481812456 / 9230966391

• It is a Full Time Warehouse / Logistics job for candidates with 0 - 6+ years Experience.

More about this Service Manager job

1. What is the eligibility criteria to apply for this Service Manager job?
   Ans: The candidate should be All Education levels and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹30000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Service Manager job?
   Ans: This Service Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service Manager job?
   Ans: No, there is no fee applicable for applying this Service Manager job and during the employment with the company, i.e., BIGO.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service Manager role?
   Ans: There is an immediate opening of 1 Service Manager at BIGO
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Warehouse / Logistics job.
8. What are the timings of this Service Manager job?
   Ans: This Service Manager job has Day Shift.