Senior Process Specialist - Logistics Dispatch Operations

Sr. Process Expert/Specialist At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk. Purpose of the role This role is responsible for managing end-to-end dispatch operations in drayage logistics, ensuring smooth coordination between drivers, terminals, and clients. The dispatcher assigns and tracks loads, schedules port and warehouse appointments, and monitors shipments to ensure timely movement. They also handle driver support, resolve operational issues, and manage accessorial charges by coordinating with finance teams (AP/AR). Overall, the role requires strong communication, system handling, and real-time problem-solving to maintain efficient transportation operations. You will be Responsible for: 3–5 years of experience in shipping & logistics / dispatch operations Hands-on experience in handling calls, Frequent interaction, load planning, driver coordination, and dispatch management Exposure to port operations, container movement, and terminal appointment scheduling Working knowledge of TMS tools (Trinium or similar systems) Strong communication skills for handling drivers, clients, and internal teams Experience in tracking shipments and managing real-time operational issues Understanding of accessorial charges (detention, demurrage, etc.) and coordination with AP/AR teams Good data handling, reporting, and documentation skills Proficiency in MS Office (Excel, Word, PowerPoint) Flexibility to work in night shifts. Qualifications Graduate of any bachelor's degree. Fluent in English with good communication skills. What We Offer: Impact : Be part of a team that directly contributes to global operations. Opportunity : Unlock professional and personal growth through diverse career pathways. Innovation : Work with a team that embraces technology and continuous improvement. Global Exposure : Collaborate across geographies and cultures. Work-Life Balance : Flexible working arrangements to support your well-being. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Experience Level Senior Level