Operation Manager

Job Summary:

We are seeking a detail-oriented and results-driven Operations Manager – Order Processing to oversee and streamline our end-to-end order management processes. This role is responsible for ensuring timely and accurate order fulfilment, improving operational efficiency, managing cross-functional communication, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Oversee the entire order processing workflow from order receipt to final delivery.

• Ensure orders are processed accurately, on time, and in compliance with customer requirements and internal SLAs.

• Monitor and improve KPIs such as order accuracy, fulfilment cycle time, and on-time delivery.

• Lead and develop a team of order processing specialists or coordinators.

• Collaborate with sales, logistics, warehouse, finance, and customer service teams to resolve order-related issues.

• Identify bottlenecks or inefficiencies in the order management process and implement improvements.

• Develop and maintain standard operating procedures (SOPs) for order processing.

• Manage ERP or order management systems to ensure proper order tracking and data accuracy.

• Analyse order trends and provide operational forecasts and reports to senior management.

• Ensure compliance with regulatory and quality standards applicable to order processing.

• Handle escalations and resolve customer order complaints quickly and professionally.

Qualifications & Experience:

• 5+ years of experience in order processing, fulfilment, or operations management.

• Experience managing teams and cross-functional projects.

• Strong knowledge of ERP/order management systems.

• Familiarity with logistics, inventory, and warehouse operations is a plus.

• Proven ability to analyse processes, implement improvements, and drive results.

Skills:

• Excellent organizational and time management skills.

• Strong leadership and team development capabilities.

• Exceptional problem-solving and decision-making abilities.

• Effective communication and interpersonal skills.

• Data-driven mindset with proficiency in Excel and analytics tools.

• Tally ERP

• It is a Full Time Warehouse / Logistics job for candidates with 5 - 6+ years Experience.

More about this Operation Manager job

1. What is the eligibility criteria to apply for this Operation Manager job?
   Ans: The candidate should be Graduate and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Operation Manager job?
   Ans: This Operation Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Manager job?
   Ans: No, there is no fee applicable for applying this Operation Manager job and during the employment with the company, i.e., 4MANN INDUSTRIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Manager role?
   Ans: There is an immediate opening of 1 Operation Manager at 4MANN INDUSTRIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Warehouse / Logistics job.
8. What are the timings of this Operation Manager job?
   Ans: This Operation Manager job has Day Shift.