Operation Executive

Key Responsibilities

1. Delivery Execution

• Deliver cakes and desserts safely and on time to customers.

• Ensure careful handling to avoid damage, especially for fragile or tiered cakes.

• Maintain a professional and courteous customer handover experience.

2. Self-Delivery (Bike)

• Handle nearby deliveries personally on a bike.

• Support during high delivery volume days or when a driver is unavailable.

• Execute urgent or priority deliveries quickly and efficiently.

3. Driver Coordination

• Coordinate with car and bike drivers for smooth dispatch and delivery flow.

• Share customer details, landmarks, and handling instructions.

• Track delivery status and cake photo resolve basic on-ground issues.

4. Customer Communication

• Confirm address, landmarks, and availability before delivery.

• Inform customers about delivery status or delays if required.

• Handle customer queries politely and professionally.

5. Dispatch & Quality Check

• Verify packaging, labeling, and order accuracy before leaving for delivery.

• Ensure proper placement and stability of products during transport.

6. Reporting & Updates

• Update delivery status in ClickUp in real time.

• Confirm delivery completion with notes.

• Share daily delivery summary if required.

• It is a Full Time Warehouse / Logistics job for candidates with 0 - 5 years of experience.