Handle order manifestation and ensure accurate shipment creation.
Manage order processing from dispatch to final delivery.
Monitor shipments and ensure smooth and timely delivery to customers.
Resolve delivery-related issues such as delays, failed deliveries, and customer complaints.
Control and minimize RTO (Return to Origin) cases.
Maintain and follow up on NDR (Non-Delivery Reports) to ensure quick resolution.
Coordinate with courier partners and internal teams for seamless operations.