Job Description: Last Mile Delivery Supervisor / Part Time / Full Time
Location: Worli- Dadar, Mumbai
Shift: 3:30 AM – 7:00 PM
Experience: 3+ Years
Type: Full-Time / On-Site
Role OverviewLooking for a Last Mile Delivery Supervisor to manage early-morning hub operations, supervise riders, and ensure on-time order fulfillment across Dadar.
Key ResponsibilitiesDispatch: Manage 3:30 AM sorting, bag scanning, run-sheets, and morning dispatches.
Rider Management: Oversee rider attendance, shift schedules, onboarding, and payouts.
SLA & Quality: Maintain high First Time Right (FTR) delivery rates and minimize RTOs.
Escalations: Resolve field delivery issues and customer complaints promptly.
Requirements2–6 years in dark store, hub, or last-mile delivery operations.
Good route knowledge of Dadar and surrounding Mumbai areas.
Proficient with delivery apps and basic MS Excel reporting.