Key Responsibilities
Supervise daily logistics operations across assigned hubs in Mumbai.
Coordinate with delivery executives/riders to ensure timely order dispatch and delivery.
Monitor dispatch activities and ensure all orders are dispatched within the defined timelines.
Manage rider allocation, route planning, and route optimization for efficient deliveries.
Coordinate with LSP (Logistics Service Provider) partners for smooth last-mile operations.
Track delivery performance and ensure SLA adherence.
Resolve delivery delays, rider issues, and operational bottlenecks in real time.
Monitor rider attendance, productivity, and shift allocation.
Conduct regular field visits to hubs to ensure operational efficiency.
Coordinate with hub managers and internal teams for seamless logistics operations.
Maintain daily MIS reports and operational updates.
Ensure smooth communication between hubs, delivery partners, and management.
Required Skills
Last-Mile Delivery Operations
Dispatch & Hub Operations
Route Planning & Route Management
Delivery Partner/Rider Management
Logistics Coordination
Problem Solving & Decision Making
Strong Communication & Team Coordination
Basic MS Excel & MIS Reporting
Ability to work under pressure in a fast-paced environment
Eligibility
Graduate in any discipline / 12th pass
Comfortable working in permanent night shifts.
Willing to travel across multiple logistics hubs in Mumbai.
Strong operational mindset with the ability to manage on-ground logistics activities.