Key Responsibilities:
Oversee last mile delivery operations to ensure timely and accurate deliveries.
Manage route mapping and optimize delivery schedules for efficiency.
Handle rider recruitment, training, and performance monitoring.
Supervise daily logistics activities, ensuring compliance with company policies and safety standards.
Coordinate with internal teams and clients for smooth operational flow.
Monitor delivery KPIs and prepare operational reports.
Resolve escalations, delays, and operational issues promptly.
Requirements:
Proven experience in logistics, last mile operations, or fleet management.
Strong knowledge of route planning and optimization tools.
Good leadership and team management skills.
Ability to work under pressure and meet deadlines.
Proficiency in MS Excel / logistics software preferred.