Job Description:
• Coordinate with courier partners for pickups and deliveries.
Follow up on delayed shipments. Shipment Tracking
Check the invoice number and docket/AWB number.
Identify which courier company is handling the shipment.
Track the shipment using the courier's online tracking system.
Update the delivery status. Delivery Follow-up
Monitor pending deliveries.
Contact courier teams regarding delays or failed deliveries.
Arrange re-delivery or return shipments when required. Documentation
Maintain shipment records in Excel or ERP software.
Prepare dispatch and delivery reports.
Maintain courier bills, invoices, docket numbers, and proof of delivery. Provide regular updates about shipment status. Rack returned products.
Coordinate RTO (Return to Origin) shipments.
Verify returned products and update records.