Lead Specialist - Emerging Logistics Products

Lead Logistics Emerging Product Specialist Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.Owns all SCM Operations activities under file management for thecustomers under purview.Key Activities include:All file management activities post booking.Documentation.System Updates.Operational finance.Proactive communication with customer service in case of exceptions.Supporting Customer Service in customer query resolution and exceptionhandling. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Job Description At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk. Purpose of the role: Looking for a candidate to manage and support Maersk's Emerging Digital Products, including Risk Management, Emission Studio, and Visibility Studio . The role involves product operations, customer onboarding, stakeholder coordination, KPI monitoring, process improvement, issue resolution, and driving product adoption across regions. You will be Responsible for: Managing the operational performance of Maersk Emerging Products (Risk Management, Emission Studio, and Visibility Studio). Monitoring KPIs, service performance, customer requirements, and operational risks.Supporting product implementation, customer onboarding, and adoption. Coordinating with Product, Technology, Operations, Commercial, and other stakeholders. Driving process improvements and automation opportunities. Resolving operational issues and managing escalations effectively. Providing performance insights, reports, and business updates. Gathering customer feedback and translating it into product enhancements. Supporting product growth and expansion across customers, markets, and regions. Ensuring high levels of customer satisfaction, productivity, and compliance with company policies. Qualifications Graduate of any bachelor's degree. Fluent in English with good communication skills. What We Offer: Impact: Be part of a team that directly contributes to global operations. Opportunity: Unlock professional and personal growth through diverse career pathways. Innovation: Work with a team that embraces technology and continuous improvement. Global Exposure: Collaborate across geographies and cultures. Work-Life Balance: Flexible working arrangements to support your well-being Experience Level Senior Level