Lead Logistics Operations and Customer Experience Specialist

Lead Logistics Customer Experience and Operations Specialist Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system. At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. You will be Responsible for: Should have documentation experience Owns all SCM Operations activities under file management for the customers under purview. Key Activities include: All file management activities post booking, Documentation, System Updates, Operational finance Proactive communication with customer service in case of exceptions. Supporting Customer Service in customer query resolution and exception handling. Required Criteria: Graduate of any bachelor's degree. Fluent in English with good communication skills. 3-5 years of experience Good in Excel & System Knowledge Should be flexible for Rotational Shifts Should be comfortable for 5 days Work from Office What We Offer: Impact : Be part of a team that directly contributes to global operations. Opportunity : Unlock professional and personal growth through diverse career pathways. Innovation : Work with a team that embraces technology and continuous improvement. Global Exposure : Collaborate across geographies and cultures. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Experience Level Senior Level