Lead Logistics Customer Experience and Operations Specialist

Lead Logisitics Customer Experience & Operations Specialist At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk. Purpose of the role: The role involves managing end-to-end supply chain operations with a focus on booking services, reporting, and customer communication . It includes handling booking lifecycle, KPIs, and stakeholder collaboration while ensuring SLA adherence. Requires strong SCM experience, Excel skills, and ability to work in night shifts in a high-volume environment . You will be Responsible for: Responsible for end-to-end supply chain operations , with key focus on Booking Services (BKS), reporting, and customer management . Handles booking lifecycle management (creation, validation, amendments, and exceptions) ensuring accuracy and SLA adherence. Acts as primary customer contact , managing queries, escalations, and maintaining strong professional communication. Owns KPI tracking and reporting (quality, productivity, timeliness), including analysis, RCA, and improvements. Works closely with global cross-functional teams to support operations, transitions, and process changes. Ensures process compliance, SOP maintenance, audits, and team knowledge sharing . ​ Qualifications Graduate of any bachelor's degree. Fluent in English with good communication skills. What We Offer: Impact : Be part of a team that directly contributes to global operations. Opportunity : Unlock professional and personal growth through diverse career pathways. Innovation : Work with a team that embraces technology and continuous improvement. Global Exposure : Collaborate across geographies and cultures. Work-Life Balance : Flexible working arrangements to support your well-being. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Experience Level Senior Level