Manage day-to-day last mile delivery operations
Handle and monitor delivery riders / delivery partners
Plan rider deployment and shift-wise manpower
Monitor order dispatch, delivery TAT and SLA
Coordinate with Dark Store / Hub teams for smooth order movement
Track rider productivity and attendance
Handle delivery-related issues and ensure timely resolution
Monitor pending, delayed and cancelled orders
Maintain proper coordination between store, riders and operations team
Prepare daily operational reports and performance updates
Ensure smooth operations during peak hours