● Field visits and audits
● Handling inward and outward processes in ecommerce& groceries.
● Sorting of packages, Route Mapping & Packaging Process
● Inventory Management.
● Client and Vendor Management.
● Handling any escalations on the floor.
● Monitoring and seeing that SOPs are being followed.
● Managing blue collar man force.
● Operations excellence
● Hiring Team lead, Hub Managers, Process Associates, Drivers and Bikers.
● Plan expansion at pincode levels.
● Attendance tracking, Tech Adherence
● Training new HM and TL.
REQUIREMENTS:
● 2-3years of experience in a non-the-ground, fast-paced business
● Willingness to deal with a blue-collar workforces everyday
● Basic MS Excel skills a must-formulas, VLOOKUP, pivots etc.
● Strong communication skills in English and the local language.
● Willingness to travel between different cities/sites.
● A good understanding of the city and its layout will be a big plus
● Prior experience in an operations role will be a big plus.
● Basic understanding of costing, P&L.
● E-mail etiquettes
● Utilization of resources