Oversee end-to-end last-mile delivery operations from the hub, ensuring timely dispatch and delivery of packages.
Lead and manage a team of delivery executives, supervisors, and support staff.
Monitor key performance indicators (KPIs) including on-time delivery rate, delivery productivity, and customer satisfaction.
Ensure compliance with safety standards, process adherence, and SOPs across all delivery operations.
Implement real-time issue resolution to handle delivery delays, escalations, and customer complaints.
Coordinate with internal stakeholders such as warehouse teams, transport partners, and customer service.
Analyze daily performance reports and delivery data to identify areas of improvement and optimization.
Manage staffing, rostering, and training of delivery personnel.
Ensure the physical and digital accuracy of inventory movement at the hub.
Maintain and oversee hub infrastructure, assets, and technology systems used in operations.