Freight Broker- Customer Support

Customer Service Executive & Pricing Coordinator for Air Freight

Job Summary:

We are seeking a detail-oriented and client-focused Air Freight Customer Service Executive to manage and enhance customer interactions related to air cargo services.

The successful candidate will coordinate air shipments, ensure timely delivery, and maintain excellent customer satisfaction throughout the logistics process.

Key Responsibilities:

Customer Interaction & Sales: Handle inbound and outbound inquiries for air freight services.

Understand client needs, provide quotes, and offer solutions tailored to air cargo requirements.

Shipment Coordination: Track and monitor air shipments, update clients on status, and ensure smooth end-to-end delivery.

Documentation & Compliance: Prepare and verify air waybills, customs documents, and other regulatory paperwork in compliance with international air transport laws.

Issue Resolution: Resolve any delays, customs issues, or service interruptions promptly, ensuring client satisfaction.

Client Relationship Management:

Build strong relationships with clients by offering reliable support and and anticipating their air logistics needs.

Reporting: Maintain detailed records of air freight activities and customer feedback to support continuous service improvement.

Key Skills & Competencies: Understanding of international air freight operations and IATA regulations.

Strong coordination and multitasking skills under time-sensitive conditions.

Familiarity with air cargo tracking systems and CRM platforms

Minimum 2 years’ experience in air freight customer service or sales.

Excellent communication in English, Hindi, and Arabic.

Work Environment: Fast-paced air freight and logistics industry.

Dynamic coordination with airlines, agents, and customs officials.

Supportive and collaborative team culture.

• It is a Full Time Warehouse / Logistics job for candidates with 3 - 4 years of experience.

More about this Freight Broker- Customer Support job

1. What is the eligibility criteria to apply for this Freight Broker- Customer Support job?
   Ans: The candidate should be Graduate and above and above with 3 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹50000 per month that depends on your interview. It's a Full Time job in Kochi.
3. How many working days are there for this Freight Broker- Customer Support job?
   Ans: This Freight Broker- Customer Support job will have 6 working days.
4. Are there any charges applicable while applying or joining this Freight Broker- Customer Support job?
   Ans: No, there is no fee applicable for applying this Freight Broker- Customer Support job and during the employment with the company, i.e., KAY KAY FACILITIES & ENGINEERING SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Freight Broker- Customer Support role?
   Ans: There is an immediate opening of 1 Freight Broker- Customer Support at KAY KAY FACILITIES & ENGINEERING SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Warehouse / Logistics job.
8. What are the timings of this Freight Broker- Customer Support job?
   Ans: This Freight Broker- Customer Support job has Day Shift.